Yes. All transactions are handled by certified payment partners with encryption and 3D Secure/BankID where required. We never store full card details on our servers.

We offer card payment (Visa/Mastercard), Swish, invoice and part payment via Svea and Klarna, as well as fast wallets like Apple Pay/Google Pay (on compatible devices). Gift cards/discount codes can be used at checkout.

It depends on the payment method:

• Swish: deducted immediately.
• Card/Apple Pay/Google Pay: usually upon order (or upon delivery if our payment partner supports reservation – see order confirmation).
• Klarna invoice/part payment: according to Klarna's terms (invoice usually activated upon delivery).

Yes, via Klarna/Svea (credit check is done by Klarna/Svea). Terms, interest, and fees are stated in Klarna's/Svea's checkout before you complete the purchase.

No, we do not add our own payment fees.

Enter the code in the “Discount Code/Gift” field at checkout and click “Apply”. The code must be valid and meet the campaign conditions (e.g., minimum order value, validity period).

Usually not. An order can normally only have one active discount code at a time, but gift cards can be combined with a discount code.

Yes. Use the gift card first, then select the desired payment method for the remaining balance.

Common reasons include incorrect information, insufficient balance, blocked card, or rejection in 3D Secure/BankID. Try again, try another payment method, or contact your bank/Klarna.

For pre-orders, the amount is debited immediately and payment is made by card.

Your order remains. If you wish to cancel before delivery, our cancellation/pre-purchase terms apply. Refunds are made via the same payment method if the cancellation is approved.

Once we have processed your return/cancellation:

• Swish: usually immediately–1 business day.
• Card/Apple Pay/Google Pay: 1–5 business days (depending on the bank).
• Klarna/Svea: updates/cancels the invoice within 1–3 days. If you have already paid, Klarna/Svea handles the refund.

For security reasons, we cannot change the payment method afterwards. Cancel the order (if possible) and place a new one with the desired payment method.

Yes, corporate customers can make purchases. Invoice via Klarna Business may be available depending on credit assessment. VAT is specified on the receipt/invoice.

All prices are shown in SEK and include Swedish VAT unless otherwise stated.

Card payments normally work internationally. Svea/Klarna/Swish may be limited to certain countries/banks. Any currency surcharges are handled by your bank.

Order confirmation is sent via email immediately after purchase. Invoice from Svea/Klarna is sent separately. You can always contact us if you are missing documentation.

Check spelling, validity period, terms, and minimum order value. If it still doesn't work, contact customer service before completing the purchase.

We use secure checkout, 3D Secure/BankID, and manual checks when needed. If you suspect unauthorized debiting – contact your bank and us immediately.

Contact our customer service via the contact form on the website or reply to your order confirmation, and we will help you quickly.

The product must be unused and in saleable condition with original packaging, tags, manuals, and any accessories intact. Handle packaging carefully.

As a consumer, you have a 14-day right of withdrawal from the day you receive the item (according to the Distance and Off-Premises Contracts Act). Notify us within the deadline and return the item in essentially unchanged condition.

Yes, for example:

• Broken seals on products where the seal protects the contents (e.g., collector's packs, TCG, and figure blind-boxes).
• Digital codes and downloadable content.
• Special orders or personalized items. Any exceptions are always stated in the product description.

For right of withdrawal/open purchase, the customer normally pays for return shipping. For incorrect, defective, or misdelivered items, GameDungeon.se covers the return shipping.

1. Contact customer service and provide order number and reason.
2. You will receive return instructions/label (if we provide one).
3. Pack well in original box + outer packaging.
4. Send traceable and save the receipt.

Once the return has arrived and been approved, we will refund within 1–5 business days via the same payment method. For invoices via Klarna, the invoice will be paused/updated – if you have already paid, Klarna will handle the refund.

Yes, make a return according to the instructions and place a new order for the desired item. In case of our error, we will arrange a free exchange.

You may handle the item to determine its characteristics and function, just as in a physical store. Excessive handling may lead to a deduction for diminished value.

If the item has been used more than necessary or is missing parts/packaging, we may make a reasonable deduction corresponding to the diminished value.

Photograph the damage, save the packaging, and contact us immediately with your order number. We will arrange a replacement delivery, repair, or refund according to consumer law.

Contact customer service directly. We will cover return shipping and send the correct item at no extra cost.

The right of withdrawal applies from the moment you received the item. If you wish to cancel before delivery, our pre-purchase terms apply. Refunds are made via the same payment method according to the terms.

Yes, partial returns are fine. Refunds will be for the value of the returned items minus any diminished value/return shipping according to terms.

Contact us with your order number, fault description, and photos/videos. The right to complain applies to original defects within a reasonable time (at least 3 years according to Swedish law for consumer purchases).

Yes, an order number or receipt/email confirmation is required for us to find your purchase in the system.

We will contact you with a justification and alternatives (receive the item back against shipping cost or a refund with a deduction for diminished value).

Use the original box when possible, fill empty spaces, tape securely, and protect corners/edges. Include a return form or a note with your order number and contact details.

For right of withdrawal, the product value and standard shipping will be refunded to you if the entire order is returned. Extra options (express, home delivery) are normally not refunded.

Via the contact form on our page or by replying to your order confirmation – always include your order number.

We use PostNord MyPack and Varubrev.

Shipping cost is calculated automatically at checkout based on weight/volume, delivery method, and address. Any free shipping campaigns will be shown at checkout.

To offer such a wide and up-to-date assortment, we stock many items to order. When you place your order, we order the item from the supplier and ship it as soon as it arrives at our warehouse in Sommen, Sweden.

• Lead time to warehouse: usually 3–6 business days.
• Dispatch: we pack immediately upon arrival and you receive a tracking number.
• Delivery after dispatch: normally the next business day.

We always do our utmost to deliver as quickly as possible.

Yes, a tracking link is sent via email/SMS when your shipment has left the warehouse.

Only if “Pick up” is displayed at checkout and you choose it during purchase. Otherwise, the order will be shipped with the selected shipping method.

Contact us immediately. If the package has already been booked/shipped, changes may require redirection via the carrier, and additional fees may apply.

Uncollected packages are automatically returned. A handling fee (300 SEK) may be charged for return shipping and administration.

We primarily ship within Sweden. International delivery may be possible upon request – shipping cost and delivery time depend on the country and shipping method.

Yes. If your order contains items with different delivery times (e.g., stock item + pre-order), split delivery can be offered. Extra shipping costs may apply per shipment.

Stock items can be shipped directly and pre-orders when they arrive, or everything can be collected and shipped together – choose according to instructions at checkout or via customer service. Split delivery may incur extra shipping costs.

Check the tracking and wait 1–2 business days. If the status is not updated, contact us, and we will help you open a tracking/complaint case with the carrier.

Photograph the outer packaging and contents before unpacking, save all packaging, and contact us immediately. We will assist you according to the carrier's damage regulations.

Contact us within 48 hours with your order number and photos of the received contents. We will arrange a supplementary delivery or credit.

Yes, we use reinforced packaging and sometimes a special shipping service. This may affect shipping cost and delivery time.

Contact us quickly after placing your order. If the order has not yet been packed, we can sometimes combine shipments – shipping costs will be adjusted according to the new total shipment.

You will receive email and/or SMS when the package is on its way and when it is available for pickup. Ensure your contact details are correct at checkout.

Incorrect/incomplete addresses can cause delays or returns. New delivery/re-addressing may incur costs according to the carrier's terms and conditions.

Reply to your order confirmation or use the contact form on our page. Always include your order number.